Accessibility Statement for Waste Disposal Sutton Website

Waste Disposal Sutton is committed to making our local waste and recycling information accessible and easy to use for all residents, businesses and visitors in the Sutton area. We want as many people as possible to be able to use this website to find clear information about waste disposal, recycling collections and related services in Sutton.

This accessibility statement explains how we work to meet recognised accessibility standards, the current level of accessibility of our site and how you can contact us if you experience any barriers when using our online information about waste disposal in Sutton.

Our commitment to accessibility standards

We aim to meet the Web Content Accessibility Guidelines version 2.1, at level AA. These guidelines are internationally agreed standards for making web content more accessible for people with disabilities, including people who use assistive technologies or alternative input methods.

By working towards WCAG 2.1 AA, we are taking practical steps to ensure that users in Sutton can access waste disposal information regardless of disability, technology or environment. We regularly review our content, design and code to maintain and improve accessibility.

Using this site with assistive technologies

This website is designed to support people using a range of assistive technologies when accessing waste disposal information in Sutton. This includes screen readers, screen magnifiers, speech recognition software and alternative input devices such as switches or adaptive keyboards.

We aim to provide clear headings, logical content structure and descriptive text for images related to waste disposal Sutton services, so that important information about collections, recycling locations and service updates is understandable when read aloud or navigated using assistive tools.

Screen-reader support

Pages on this site are structured with semantic HTML to help screen-reader users understand the layout and content. Headings are used in a meaningful order, and important information about waste disposal Sutton services is presented in clearly labelled sections.

Where images are used to illustrate waste disposal processes or show Sutton collection points, we aim to provide alternative text so that screen-reader users receive the same key information. Purely decorative graphics are marked so that they can be skipped.

Keyboard navigation

This website is intended to be fully usable with a keyboard alone, without requiring a mouse or touch input. Users should be able to move through pages in a logical order using the Tab, Shift plus Tab and arrow keys, including when accessing service details about rubbish collections, bulky waste, recycling centres and other Sutton waste disposal information.

Links, buttons and form fields are designed to be focusable and visible when selected with the keyboard. We continually review our navigation and interactive elements to reduce keyboard traps and improve the experience for people who rely on keyboard-only access.

Readable content and layout

We use plain, straightforward language where possible, particularly when describing how to arrange waste disposal in Sutton, what can be recycled and how to prepare items for collection. Sentences and paragraphs are kept short to support users with cognitive or reading difficulties.

The layout is designed to be responsive, so content reflows on different screen sizes without loss of functionality. Users should be able to zoom in up to 200 percent and still read content without needing to scroll in more than one direction on most pages.

Ongoing improvements

We know that accessibility is an ongoing process. As our waste disposal Sutton services and website content change, we review new pages and features to maintain or improve compliance with WCAG 2.1 AA where it is within our control.

If we identify issues that may affect users of assistive technologies or people with specific access needs, we will prioritise fixes based on impact and feasibility. We welcome feedback to help us focus on the most important improvements.

Contacting us about accessibility

If you experience any difficulty using this website, or if you need information about waste disposal Sutton services in an alternative format, such as large print, audio or easy read, you can contact our team using the details below.

Phone: 0208 000 0000

Email: [email protected]

Postal address: Accessibility Enquiries, Waste Disposal Sutton, Civic Offices, Sutton, SM1 1AA

Please include details of the page you were trying to use, what you were trying to do, and the type of device or assistive technology you are using. We will review your request and aim to respond within ten working days with a solution or an update on our progress.

Feedback and complaints

We welcome feedback on the accessibility of our waste disposal Sutton website. Your comments help us identify problems, plan improvements and ensure our online services are more inclusive for everyone in the area.

If you are not satisfied with our response to an accessibility request or concern, you can escalate your complaint by writing to the Waste Disposal Sutton management team at the postal address above, explaining the issue and the steps taken so far. We will review your case and aim to provide a further response within a reasonable timeframe.